1 – Length of the stay
The customer of this present contract is concluded for an undetermined time and in any circumstances the customer will not be able to stay anymore time in the premises.
2 – Booking confirmation
Stays are guaranteed only when deposit is received by Le Patio34. It will be deducted from the invoice on your arrival day. Deposit has to be received 5 days maximum after the booking day.
Asked deposit :
- For 1 night, full price is asked,
• For other lengths : 30% of the total price, either by :
o Credit card through the website or by calling and telling us your credit card number. Payment of the deposit is mandatory if your arrival date is less than 8 days before arrival.
o Bank transfer on this account : IBAN : FR76 1293 9000 8040 0008 43353 60 – BIC : BDUPFR2S . Please only send a bank transfer when you had confirmation of the booking. We also need an email with the bank transfer date, you name and the date of arrival).
Your booking will be confirmed only when the deposit is registered. By sending a deposit, you automatically agree to this General Sales Conditions.
3 – Customer Cancellation
Guest House : If cancellation is made more than 3 days before the arrival day, the 30% deposit will be given back.
If cancelation is made less than 3 days before the arrival day, the first night will be charged. In case the customer does not show, all nights will be charged.
Holiday Cottage : if cancelation is made more than 8 days before the arrival day, the 30% deposit will be given back. If cancelation is made less than 8 days before the arrival day, the deposit will remain to the Patio 34. In case the customer does not come, all nights will be charged.
General Rules : If the customer does not arrived before 8pm on the arrival day (except if late arrival was planned), “Le Patio 34” can give the room to another customer and the deposit will be kept.
In case you decide to shorten your stay, the full cost of the room or holiday cottage will remain to “Le Patio 34” (breakfast deducted from the guest houses price).
4 – “Le Patio 34” Cancellation
In case the Patio 34 canceled a booking, the customer will receive twice the amount of the deposit.
5 – Check in
Check in is between 3pm and 8pm. Please let me know what time you plan to arrive in order to better organise you arrival and avoid to make you wait in case I’m out. Please let me know for any late arrival.
6 – Check out
Check out is 11 am. Late check out is only possible with the owner agreement at some additional cost.
7 – Remaining balance
The remaining balance will be paid on your arrival day if you book a holiday cottage and at the end of the trip for a guestroom.
8 – City Tax
The city tax is a contribution for the city of Montpellier. It is not included in the price. You will pay them at the beginning of your stay in our guesthouse.
9 – Room assignement
“Le Patio 34” can assign you to a different room you book, whether in the same category or as an upgrade. The customer will not receive any compensation.
10 – Domestic Animals
Only small dogs (under 5 kg) cats and guide dogs can be authorized after request of prior agreement. A 7€/day fee will be asked per animal. Without prior agreement, any domestic animal will be refused.
In case the customer does not respect this term and cannot stay in “Le Patio 34”, no refund will be given.
Dogs will not be autorized in the pool area but they can go in a park next to “Le Patio 34”
11 – Use of the Premises
For best comfort, we ask our guests to respect a way of living inside the premises. It is not allowed to smoke inside the rooms. However, the customer makes an engagement to respect basic rules that are in this General Sales Conditions and in the rooms.
The customer will give the room back in perfect condition at check out and report any potential damage in the guestroom or holiday cottage. The cost to fix any damage(s) will be at the customer charge.
Children are on full parent’s responsibility that will look after them and check they do not disturb other customers (pool, common areas, parking lot)
12 – The pool and the Jacuzzi®
Pool and outside jacuzzi® are free and available all day from mid-April until the end of September from 10am to 9pm. Air mattresses and flippers are not accepted and parents are asked to always check their children in order to avoid accidents and kids disturbance.
In accordance with the dispositions of law n°78-17 of 6 January 1978, you have the right to access, to modify and to cancel the information concerning you. “Le Patio 34” will not disclose any information you have communicated to us onto other companies or organizations. The common areas are under video surveillance. A right of access can be granted upon written request.